All payments are processed in AUD.
All personal information gathered upon orders is securely stored. This information cannot and will not be distributed under any circumstance.
Cancellations on items are totally VOID once an order is placed. This works like a refund - unless the item received is faulty, a refund will not be processed.
Please allow up to 15-21 working days for any pre-orders to arrive. Once your item arrives, your order status will change from "Awaiting Fulfillment" to "Shipped" once your order has left our warehouse. You will receive an email to notify you once this happens along with your tracking details. Please note that any delays in estimated arrival and delivery times (although very rare) does not qualify for an order cancellation or refund, as the item(s) are assured to be delivered, unless stated otherwise by Flik Hair Extensions.
Delays/losses via shipping methods are not Flik Hair Extensions responsibility. Once the parcel has been scanned in at Australia Post or DHL, Flik Hair Extensions is not liable if the parcel does not reach the customer or is delayed in delivery. The customer will have to lodge an enquiry with Australia Post or DHL providing their tracking number. Overseas orders may incur a duties/tax charge. The customer is responsible for making this payment, not Flik Hair Extensions. Please contact your local customs unit for further details on making payment.
Flik Hair Extensions guarantees its product to be free from faults when applied correctly and worn with the aftercare advise adhered to using our specially formulated hair care range. Our guarantee does not cover any damage caused by normal wear and tear, bleaching, colouring or unreasonable use or neglect. All faulty claims must be made within 30 days of purchasing your product. Sale items will not be accepted for exchange or refund. All returns and exchanges incur a 15% re-stocking fee plus shipping costs.
Flik Hair Extensions are pleased to offer an exchange policy on UNOPENED hair extensions within 30 days of you receiving your order providing they are not a sale item, if the packaging and hair extensions have NOT been opened, worn or tampered with and all packaging pieces are returned in the same brand new condition it was sent by us, including any "Gift With Purchase' items. A store credit, excluding shipping costs, may be issued if your return is approved. We do not offer refunds on simple change of mind, so please select your products carefully. Please do not return any goods without contacting us first. Any items returned without email confirmation will not be accepted. If an item is returned and we deem that it has not been returned to us in the original brand new condition in which it was sent, then the item will be returned to you at your cost and no exchange or store credit will be issued.
Please note: The tester portion from your Clip In Hair Extensions must be returned with the hair net, otherwise an exchange or store credit will NOT be approved. The tester piece may NOT be coloured, cut or altered in any way in order to receive an exchange or store credit. The main compartment must NOT be opened, ie, the hair taken out of the hair net or the VOID sticker removed under any circumstances otherwise an exchange or store credit will NOT be approved. The zip tie from your Clip In Ponytail Hair Extensions must not be removed, broken or damaged otherwise an exchange or store credit will NOT be approved. If you have purchased Tape or Weft Extensions, please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return. If the hair has been cut or coloured/altered in any way, returns cannot and will not be accepted under any circumstances. You may be asked to provide photos of your item. Please understand this is for hygiene purposes and for the safety of our consumers as hair extensions are classed as a "human product" by the Health Department of Regulations.
If you have reason to believe you have received a faulty item which you have not tampered with and needs to be replaced, you will need to fill out a Return Request form through your account. You will be asked to provide information regarding treatment of the hair and supply photos. If a return request has been approved, you will be given details on how to return your item. Please keep in mind, this does not automatically mean your item will be replaced as it needs to be checked and examined first. If the item is deemed faulty then you will receive a brand new replacement. Cost of re-application of tape or weft hair is not covered by us, however. Please note, returns must be received by us before dispatching a replacement. Any replacements (subject to available stock) or store credit will be processed by our Customer Service team within 7 business days of receipt of the return.
Colours seen on Flik Hair Extensions online may differ depending on different computer screens/resolutions, so we encourage you to use our free colour match service to avoid having to go through the return process. Our team will give the best and most accurate colour match, however as screen resolutions differ, they are not at fault if the item received is not a perfect match, and a refund will not be issued so please choose carefully and at your own discretion. A colour exchange or store credit may be issued, however. To do so, you will need to complete a 'Return Request' through your account.