FAQ

 

 1. Can I colour my Flik Hair Extensions?

Flik Hair Extensions are 100% human hair and can be coloured and died, it is at your own risk. However, we do recommend a professional to colour your extensions as they have been through a process already, we do not recommend colouring or bleaching your extensions. Do a test strand first and treat them like bleached hair. 

Flik Hair Extensions guarantees its product to be free from faults when applied correctly and worn with the aftercare advise adhered to. Our guarantee does not cover any damage caused by normal wear and tear, bleaching, colouring or unreasonable use or neglect. All faulty claims must be made within 30 days of purchasing your product.

 

2. Can I perm, straighten or curl my Flik Hair Extensions?

Flik Hair Extensions are 100% human hair and can be heat styled, we recommend the heat to not to be over 180 degrees celsius. However, we do recommend a professional to perm your extensions as they have been through a process already, so perming your extensions will decrease the life of them. Do a test strand first.

Flik Hair Extensions guarantees its product to be free from faults when applied correctly and worn with the aftercare advise adhered to. Our guarantee does not cover any damage caused by normal wear and tear, bleaching, colouring or unreasonable use or neglect. All faulty claims must be made within 30 days of purchasing your product.

 

3. How long will my Flik Hair Extensions last?

You can typically expect your Flik Hair Extensions to last between 3-12 months. It all depends how you look after them. They are 100% human hair and do require more attention as they are not receiving the natural oils and nutrients from your scalp. We encourage the use of our hair care range to increase the lifespan of your hair extensions. Our hair care range is specifically formulated to care for your extensions and are 100% organic, leaving your hair in optimum condition.

 

4. Can I style and cut/blend my Flik Hair Extensions?

Flik Hair Extensions are 100% human hair and can be styled, however, we strongly recommend Flik Hair Extension Moisture Heat Protectant Spray to keep them frizz free and not to exceed 150 degrees celsius on your styling tools. We do recommend a professional to cut/blend your hair extensions.

 

5. Can I swim in my Flik Clip In Hair Extensions?

We do not recommend swimming in our Flik Clip In Hair Extensions as they will put extra pressure on your scalp causing discomfort/hair loss. Swimming in chlorinated water can decrease the life of your extensions if not cared for properly.

 

6. What does double drawn mean?

Flik Hair Extensions have gone through a lengthy process to ensure that the majority of hairs are all the same length making the extensions to be thick from top to ends. Note, however, a few hairs will be found to be shorter to keep the extensions looking natural. 

 

7. How do I know which colour to choose?

Please contact us with using our free colour match service and provide us with a photo of your hair in a natural light (not direct sunlight) and we can recommend the perfect shade for you.

https://flikhairextensions.com/free-colour-match-1/

 

8. If my Flik Hair Extensions are not the correct colour and I have not opened the main compartment, how do I return or exchange the Flik Hair Extensions?

Go to orders in your account and request a "return request".

 

9. How do I clip in my Flik Clip In Hair Extensions?

Brush through your hair and section off the top of your hair below your ears. Clip the clips to your natural hair and follow this process, moving up your head until all clip ins are used. 

 

10. How long does my hair need to be to wear Flik Hair Extensions?

We recommend your hair be no shorter than 10cms or 6 inches. But if you still want to purchase Flik Hair Extensions and you know you can make it work, we say "go for it!".

 

11. Can I wash my Flik Hair Extensions? How often should I wash my Flik Hair Extensions?

We recommend only washing your Flik Hair Extensions when required as they don't need regular washing like your normal hair. We recommend you use sulphate free, paraben free, silicon and alcohol free products which are in our Flik Hair Care range. This will ensure the longevity of your Flik Hair Extensions.

 

12. How long does shipping take?

At Flik we provide Express and Standard shipping Worldwide on all Flik Hair Extension orders. If express shipping is not selected at checkout you will have free standard shipping on your order. Orders must be placed before 2pm AEST. Please see below your estimated time frame.

Australia wide EXPRESS SHIPPING: 1-2 business days

International EXPRESS SHIPPING: 3-5 business days

International Standard Shipping: 9-13 business days

Standard Shipping (FREE):

Sydney 2-4 business days

Canberra 2-4 business days

Melbourne 3-5 business days

Brisbane 2-4 business days

Gold Coast 1-3 business days

Adelaide 4-6 business days

Perth 5-14 business days

Tasmania 4-6 business days

 

13. My Flik Hair Extensions colour is on pre-order, can I still purchase it?

Of course you can, plus you will be guaranteed a first in when the shipment arrives.

 

14. What is the difference between European and Russian hair?

European and Russian hair are both high quality hair which blend seamlessly and effortlessly compared to cheaper types like Indian or Asian.

 

European Hair

The second highest quality standard hair extensions on the market. It blends with all hair types as it is fine/medium in density. European hair has a long life span but can dry out faster than Russian hair if not given proper care. Please see "How to care for your Flik Hair Extensions?" in our Blog.

 

Russian Hair

The worlds highest standard hair extensions on the market. It blends perfectly with fine hair with its fine density and is smoother in appearance. Russian hair has a longer life span than others on the market. However, proper care is needed. Please see "How to care for your Flik Hair Extensions?" in our Blog. 

 

15. Is it natural for my extensions to shed?

Shedding can/will occur within the first week to two weeks in as they have just come out of processing. As a general rule of thumb only 5% should shed in this time. 

 

16. How do I apply my new Flik Hair Extensions?

Hair Extensions must be applied and removed by a trained professional, this will avoid damage to your own hair and a more seamless application.

No heat is to be used on the tape bonds as it will loosen the adhesive.

 

*FREE PONYTAILS are made from a synthetic fibre. 

Please do not use heat styling tools or colour your free ponytail. Please note that your free ponytail colour will be the closest to what you have ordered and may slightly be of a different colour.